Free shipping on Singapore orders over $250
Account Cart (0)

Product

Will my BBQ grill come with a rain cover?

Most of our standalone BBQs come with rain covers. However, do check each individual product page to confirm if the BBQ does come with one.

What kinds of gas tank can I use with these BBQs?

Our LPG compatible BBQs come with a gas hose and regulator suitable that is compatible with either a 12.7kg/9kg or 11.3kg gas tank.

Is it safe to leave the gas tank outdoors?

Yes, it is. If you’re leaving it on the floor instead of on the ground, you might find that some rust stains coming out from under the tank (don’t worry, it’s all superficial). In order to protect your floors, place a wheeled pot mover underneath the tank. These can be found at plant nurseries.

Presale

Where are you located?

We are based in Singapore.

Can I visit your showroom?

Yes, you can visit our showroom. Please call us at +65 6779 0500 to fix an appointment. Contact us today! Our office hours are Monday – Friday, 9am – 5.30pm. Closed on Public Holidays and weekends. To purchase a BBQ over the weekend or after office hours, you may visit one of our stockists, but please note that they do not carry the full range of BBQs.

How do I buy online?

Simply go to the product and add to cart. Then check out the cart.

What payment do you accept?

We accept all credit cards. We use Paypal as the payment gateway.

Which currency do you accept?

All our prices are in Singapore Dollar and we accept payment in Singapore Dollars.

Can I pay on delivery?

No. For a confirmed order, you need to make payment first via credit card. If you don't have a credit card, do email us and we can make arrangements for a bank transfer instead.

Shipping & returns

How long do you take to deliver?

We will fulfill the order within 7 working days. We will call you first to arrange for delivery. Delivery times are between 10am – 5.30pm on weekdays, and before 12pm on weekends. We also deliver before 12pm on selected public holidays.

Do you deliver overseas?

At the present moment, we only deliver to Singapore addresses. For orders in Malaysia, do contact our sister company: patiodelite.com.my

How much are delivery fees?

Delivery fees within Singapore is at a flat rate of S$10. For orders above $250, delivery within Singapore is free.

Can I exchange the product?

Exchanges are only possible if the product is not used or opened in any way.

Can I get a full refund on an unused product?

We do provide refunds on unused products within 1 week of delivery. However, we will not refund the delivery costs which will be deducted from your credit card payment. To get a refund, please bring the product back to our showroom.

What if I was entitled the Free delivery service for a purchase over $250?

For items that can be sent back to us via mail or courier or in person, we will not charge a delivery fee and you will receive a full refund (unfortunately we will not cover your postage for the returned items). However, for items that have to be collected from delivery address, a delivery fee of $120 will be deducted from the refund amount before being credited back to you.

After sales

How do I get after sales support?

Please email us at ask@bbqgrill.store or call us at +65 6779 0500 (Monday – Friday, 9am – 5.30pm. Closed on Public Holidays)

How long is your warranty?

With the exception of Napoleon Grills which have a five year local limited warranty, all grills have a warranty of ONE year from date of delivery.

Do you give discounts when buying bulk?

Please email us at ask@bbqgrill.store or call us at +65 6779 0500 (Monday – Friday, 9am – 5.30pm. Closed on Public Holidays)